Overview:

Kalamunda Plumbing is a trusted, award-winning plumbing company with a long-standing reputation for service excellence. Established in 1954, the business has grown into one of the largest plumbing and hot water service providers in the Perth Hills and Eastern Suburbs. 

Business Background:

The company is a family-run business now in its third generation, originally founded by Wally Jones. Over more than seven decades, Kalamunda Plumbing has built a strong reputation based on reliability, customer care, and quality workmanship. 

Services Offered:

• General plumbing maintenance (residential & commercial)
• Hot water system installation, repair & maintenance (gas, electric, solar, heat pump)
• Blocked drains & sewer services (including CCTV inspections and hydro-jetting)
• Leak detection and repairs
• Gas plumbing services
• Air conditioning servicing (evaporative systems)
• Water filtration and pump systems
• Backflow prevention valves and testing 

Specialisations:

Kalamunda Plumbing are recognised as specialists in hot water systems and maintenance plumbing, offering tailored, energy-efficient solutions across a wide range of systems. 

Service Area:

Perth Hills and Eastern Suburbs of Perth, covering regions of Kalamunda, Swan (Midland), Bassendean, and Mundaring, with expanding coverage due to increased demand. 

Key Strengths:

• Over 70 years of industry experience
• Multi-award-winning service
• Same-day emergency response
• No call-out fee and upfront pricing
• Highly trained and licensed technicians
• Strong focus on customer service experience and communication 

Projects & Experience:

Kalamunda Plumbing has completed well over 100,000 plumbing and hot water projects, demonstrating extensive industry experience and capability. 

Customer Service Approach:

The business prides itself on professionalism, clear communication, and delivering stress-free service experiences. Customer reviews highlight responsiveness, reliability, and high-quality workmanship. 

Point of Difference:

Kalamunda Plumbing combines traditional family values with modern technology and equipment, enabling efficient diagnostics and high-quality outcomes. Their legacy of service excellence and community focus sets them apart in the local market.

Team:

A professional team of licensed plumbers and technicians committed to customer service, safety, quality workmanship, and ongoing training.

Community & Values:

The business emphasises strong community ties, supporting local customers and maintaining a reputation for honesty, reliability, and long-term service relationships.

Why Choose Kalamunda Plumbing:

Customers choose Kalamunda Plumbing for their reliability, experience, fast response times, and consistent delivery of high-quality plumbing solutions across both residential and commercial sectors.

Additional Profile Details (to enhance your existing summary)

Leadership & Industry Involvement

• Managing Director Max Jones is a former and present-day Board Member of the Master Plumbers & Gasfitters Association of WA, having served for 8 years from 2016 until 2024, and again from 2026.
• Holds multiple industry accreditations including: 
  • Licensed Plumbing Contractor & Gasfitter 
  • Accredited Waterwise Plumber 
  • Certified in environmental sustainability and greywater systems 
  • Approved installer for major hot water brands (Rheem, Solahart, Rinnai, Envirosun) 

Team Capability

• Third-generation leadership across operations and administration 
• Strong focus on training, mentoring and apprenticeships, including Cert 4 training qualifications and previous TAFE training involvement. 

Scale & Capacity

• One of the largest maintenance plumbing and hot water service providers in Perth Hills/Eastern Suburbs 
• The largest Envirosun Dealer in Perth (heat pump and solar water heaters)
• Equipped with advanced diagnostic technology (CCTV, hydro-jetting, leak detection equipment, backflow valve testing) 

Customer Proposition Enhancements

• 100% satisfaction focus with same-day service capability 
• “Well-stocked trucks” enabling most jobs to be completed in a single visit 
• Assistance with government rebates for solar/hot water systems 
• Comprehensively and adequately insured 
• Openly and proactively compliant 

Awards, Finalists & Industry Recognition 

These align with the MPGA Awards for Excellence, which are the primary and most prestigious plumbing industry awards in WA 

• 2025 – Customer Service Excellence (Finalist)
• 2017 – Service Excellence Award (Winner) 
• 2016 – Customer Service Excellence (Winner) 
• 2016 – Business Vehicle Branding (Finalist) 
• 2013 – Customer Service Award (Winner) 
• 2024 – Certificate of Appreciation (Max Jones) 

Other Industry & Business Awards

• 2025 – Enterprise of the Year (Belmont Enterprise Centre) 
• 2023 – Outstanding Trade Specialist (Kalamunda Chamber of Commerce) 
• 2020 – Certificate of Recognition (Belmont Enterprise Centre) 
• 2017 – Customer Service Award (Belmont Enterprise Centre) 
• 2017 – Outstanding Customer Service (Kalamunda Chamber of Commerce) 
• 2016 – Outstanding Customer Service (Kalamunda Chamber of Commerce) 
• 2015 – Staff Training & Development (Kalamunda Chamber of Commerce)
• 2014 – Small Business of the Year (Kalamunda Chamber of Commerce) 
• 2013 – Small Business of the Year (Kalamunda Chamber of Commerce)
• 2011 – Business person of the Year – Max Jones
• 2010 – Outstanding Customer Service (Kalamunda Chamber of Commerce)
• 2010 – Staff Training & Development (Kalamunda Chamber of Commerce)

Long-term award pattern highlights:

• Repeated wins in Customer Service, Staff Training, and Small Business categories 
• Recognition spanning 2007–2025, demonstrating sustained excellence 

Kalamunda Plumbing is a highly regarded family-owned business operating since 1954, holding a 4.9 Star Google ranking (over 760 reviews). 

Reviews consistently highlight their promptness, professional service, and high-quality workmanship in the Perth Hills and Eastern Suburbs.

Key Strengths from Customer Reviews:

• Professional and Reliable: Customers frequently describe the team as, professional, polite, and knowledgeable.
• Prompt Service: Many reviews commend their punctuality and efficiency in responding to plumbing needs.
• High Workmanship Standards: Known for quality work on installations (particularly hot water systems), maintenance, and cleaning up thoroughly after each job.
• Local Experts: Long-term family-run business servicing areas including Kalamunda, Swan/Midland, and Mundaring.  

Common Feedback Themes:

• According to customer feedback, Kalamunda Plumbing consistently delivers a professional and friendly service that many clients value highly. Reviewers frequently praise the punctuality and efficiency of the team, noting they arrive on time and complete work with minimal disruption. Several customers highlight the high standard of workmanship, emphasizing attention to detail and thoroughness in repairs or installations. The courteous attitude of staff members, including reception staff, also receives regular commendation, fostering trust and satisfaction among clients. Additionally, multiple reviews appreciate the transparent communication regarding costs and options before commencing work.